Responsible Gaming
Gambling Should Be Entertainment
At mxtrax.co.uk, we believe gambling should only ever be treated as a form of entertainment, not as a way to earn money or solve financial problems. It is important to understand that the odds always favour the casino, and you should only gamble with money you can afford to lose.
Please gamble responsibly and within your means. If you ever feel that your gambling is becoming a concern, help and support are available.
Age Verification
In the United Kingdom, you must be at least 18 years of age to gamble legally. When registering with Mystake through mxtrax.co.uk, you will be required to confirm that you are 18 or over and meet all relevant legal requirements in your jurisdiction.
We take age verification seriously and reserve the right to request proof of identity and age at any time.
Warning Signs of Problem Gambling
If you experience any of the following, problem gambling may be affecting you:
- Chasing losses by gambling more to recover money lost
- Hiding your gambling activity from friends, family or loved ones
- Gambling with money intended for essential expenses (rent, bills, food)
- Neglecting personal relationships, work or education due to gambling
- Feeling anxious, irritable or depressed when not gambling
- Needing to gamble with increasing amounts to feel the same excitement
- Failed attempts to reduce or stop gambling
- Borrowing money to fund gambling activities
- Lying about the extent of your gambling
- Gambling to escape problems or difficult feelings
If you recognise any of these signs in your own behaviour, please reach out for support immediately.
Self-Help Tools & Player Protections
Mystake and most reputable online casinos offer a range of tools to help you stay in control of your gambling:
- Deposit Limits: Set a maximum amount you can deposit over a specified period (daily, weekly, or monthly)
- Loss Limits: Restrict the maximum amount you are willing to lose during a session or time period
- Reality Checks: Receive regular notifications during play to remind you how long you have been gambling and how much you have wagered
- Session Limits: Set a time limit for your gaming sessions
- Self-Exclusion: Temporarily or permanently close your account if you feel you need to stop gambling
We encourage you to use these tools to maintain healthy gambling habits. You can access these settings through your account management section on the Mystake platform.
Support Organisations & Help Resources
If you or someone you know is struggling with problem gambling, specialist support is available. The following organisations provide free, confidential help:
United Kingdom
- GamCare – Free counselling and support for problem gambling
Website: www.gamcare.org.uk
Helpline: 0808 8020 133 (free and confidential) - GamStop – National self-exclusion scheme for online gambling
Website: www.gamstop.co.uk
Register to self-exclude from all UK-licensed online casinos - Gamblers Anonymous – Peer support meetings and fellowship
Website: www.gamblersanonymous.org.uk
International Support
- Australia: Gambling Help Online
Website: www.gamblinghelponline.org.au - Canada: Responsible Gambling Council
Website: www.responsiblegambling.org - United States: National Council on Problem Gambling
Website: www.ncpgambling.org
National Problem Gambling Helpline: 1-800-522-4700 - Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA)
Website: www.bzga.de
If You Need Help, Reach Out Today
Problem gambling can affect anyone. There is no shame in asking for help – support is confidential, free, and available 24/7. Whether you are concerned about your own gambling or that of someone close to you, please contact one of the organisations listed above.
Your wellbeing is important to us. If you are struggling, seek help now.